When can I expect to receive my order?
If you place your order before 22:00 AEST (GMT+10), we will begin processing it on the same business day where possible.
Orders are typically processed within:
Processing time:
1–2 business days
Estimated delivery time:
5–15 business days
Total estimated delivery time:
6–17 business days
Once your order has been dispatched, you will receive a confirmation email including your tracking information so you can follow your parcel at any time.
Which countries do you deliver to and what are the shipping costs?
We currently deliver within Australia.
We offer:
Free Standard Shipping on all orders with no minimum spend required.
Orders are shipped using Delivered Duty Paid (DDP) shipping. This means all applicable import charges and duties are handled before delivery and customers will not be charged additional fees upon arrival.
My delivery is taking longer than expected. What should I do?
While we aim to deliver all orders within the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our control, including:
- customs processing
- public holidays
- severe weather conditions
- peak seasonal periods
- courier delays
If your order has not arrived within the estimated delivery period, please allow an additional 3 business days before contacting customer support.
For assistance please contact:
Email: info@novalisia.com
I would like to return an item. What should I do?
If you wish to return an item, please contact us within 30 days of delivery at:
Email: info@novalisia.com
Our team will provide return instructions and the appropriate return address.
Returned products must:
- be unused
- be undamaged
- include original tags
- include original packaging
For change-of-mind returns, customers are responsible for return shipping costs.
If an item is received damaged, defective or incorrect, please contact us immediately so we can provide an appropriate solution.
Once your return has been received and inspected, approved refunds will be issued to the original payment method within up to 10 business days.
What payment methods do you accept?
We currently accept secure payment methods including:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
Company Information
Company Name: GANGFA INTERNATIONAL (HONG KONG) LIMITED
Trade Name: Novalisia
Company Registration Number: 80778463
Representative: Zhuang Gangfa
Email Address: info@novalisia.com
Phone: +852 61539366
Registered Company Address:
RM B, UNIT 9, 7/F, WAH SHING CENTRE, NO.11 SHING YIP STREET, KWUN TONG, HONG KONG
Warehouse And Returns Centre:
7 Box RdUnit 3, 1/7 Smeaton Grange Rd, Smeaton Grange NSW 2567
Customer Support:
Email: info@novalisia.com
Customer Service Hours:
Monday – Friday | 09:00 – 17:00 (GMT)
We aim to respond to your inquiries within 24 hours.