FAQ
Find answers to frequently asked questions about our products and services.
Do you offer free shipping?
Yes, we offer free premium shipping because we value you as a customer and want to provide you with the best service.
Are any purchases final sale?
You can track your order by entering the tracking number you received from us on the "Track your order" page. Once you’ve entered the number and clicked "Track," you will see the status of your order.
Will I receive a confirmation email after placing an order?
Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.
Email: info@novalisia.com
How secure is my payment?
Your checkout is 100% secure and encrypted.
We accept major credit/debit cards.
What is your return policy?
You have the right to return your order within 30 days of receipt, provided the item is unused and in its original packaging. Please contact us before initiating a return. We offer a 30-day return period and a refund processing time of up to 10 business days.